FAQs


We’re here to support you during your personal journey, throughout your stay at LaLa Land, and back again.

For all your service needs, shout-outs, questions, Comfy clothing requests… and even business related inquiries, please don’t hesitate to call our direct business line (619) 261-9160Monday thru Friday from 9am-5pm PST or you can email us at  info@lalalandcomfywear.com.

 

Shipping | Returns

Domestic Shipping

Packages are sent by United States Post Office Priority Mail with Delivery Confirmation or United States Post Office Express Mail.

LaLa Land Comfy Wear will typically ship your order within two business days, pending full/correct order completion and payment confirmation. 

International Shipping

Packages are sent by United States Post Office Global Express Mail with signature required.

LaLa Land Comfy Wear will typically ship your order within three business days, pending full/correct order completion and payment confirmation. 

IMPORTANT NOTE:  You may be responsible for a Customs Charge based on the value of your order, dependant on the destination country.  Some International orders will require a customs charge based on the value of your order.

 

Returns and Exchanges

Returns

If for any reason you are not completely satisfied with your purchase, you may return it for a refund within 30 days or for store credit within 60 days from the original purchase date. Clearance and second quality items can be returned for store credit only. Merchandise must be unworn and accompanied by the invoice/packing slip. We'll also accept the return of defective or incorrect merchandise.

Unworn items are in new condition with original tags. Returns will not be accepted if the item has been worn or is not in the condition in which it was received. If you are unsure about the fit, we recommend trying out your new outfit-bend and stretch-before you wear and sweat in it.

Damaged/Defective items have a manufacturer's defect or exhibit damage not associated with normal wear. Upon receipt of damaged/defective merchandise by La La Land Comfy Wear a replacement will be sent.

Incorrect items are different (size, color, or style) from what you ordered.

Please note all refunds, returns or exchanges for items purchased through a retail outlet other than lalalandcomfywear.com must be handled by the original location of purchase.

Exchanges

If you would like to exchange an unworn item for a different one, please place another order for the item you want and return the item you don't want to us for a refund. Merchandise must be unworn with the tags still attached. If you would like an exchange, please contact La La Land and place another order and we'll credit you for your return once it is received. (Sorry, we cannot accept requests for exchanges mailed with your return.)

Because of the time involved in shipping and processing your return, we recommend placing a new order right away to ensure the item you want is in stock. Availability of items changes quickly. If you wait to place a new order until after your return is processed, items in your original order may no longer be available.

Packing & Shipping Your Return

When you send an item to us, please include the invoice/packing slip and circle the item(s) you are returning, write in the reason for return, and include the printout with your return. If you no longer have the invoice or packing slip, please include a note with your name, return address, daytime phone number, what you are returning and why. Keep a copy for your records. 

We do not pay for shipping charges on return postage. We cannot accept C.O.D. packages. We recommend that all returns be sent via a tracable service. LaLa Land Comfy Wear will not be responsible for packages lost in transit.

Please allow two weeks from the shipping date for your return to be processed and 1-2 billing cycles for the refund to appear on your credit card statement. The original credit card used for the order will be credited.

Please send your returns to:

LALA LAND COMFY WEAR

c/o Betsy Benedict

PO BOX 5781

Los Alamitos, CA 90720   

 

Returning Items You Didn't Order or Damaged/Defective Items

At your earliest convenience, e-mail or call us and let us know if you have received product in error or any damaged/defective item(s).  Please include your name and date of order as well as details of issue.

How to reach us:

Phone: 619-261-9160

Monday through Friday, 9:00am - 4:00pm PST

Email: info@lalalandcomfywear.com